Website and SEO operations
Content, forms, performance, analytics, redirects, technical SEO, schema, conversion routes and release checks.
Managed continuity for active clients
Keep websites, software, campaigns and AI workflows dependable after launch.
Dalmut separates preventive maintenance, service requests, incidents and planned improvements so every request has an owner, priority and documented next step.
What support can cover
Operational care with clear boundaries and accountable records.
Final coverage depends on the supported assets, current technical condition, access ownership, response expectation and approved monthly capacity.
Software and integrations
Issue investigation, roles, modules, data flows, APIs, controlled releases and third-party coordination.
Security and backup hygiene
Access review, dependency updates, monitoring, backup verification, incident records and recovery coordination.
Campaign operations
Landing pages, tracking, creative changes, media handoffs, lead-quality observations and campaign support.
AI workflow operations
Knowledge updates, response review, escalation, integrations, permissions, logs and improvement priorities.
Improvement backlog
Recurring review of completed work, risks, customer friction, usage evidence and approved next priorities.
Priority framework
Describe business impact—not only urgency.
Response targets and coverage hours are agreed in the active support plan. A response confirms ownership; resolution may depend on investigation or an external provider.
Production unavailable, severe security concern, critical transaction failure or widespread inability to operate. Contact through the agreed emergency route after submitting the record.
Important function impaired for several users or a time-sensitive campaign issue with no reasonable workaround.
Limited defect, content correction, access request, reporting issue or operational improvement that does not stop the business.
New page, feature, integration, campaign or redesign requiring scope, approval and scheduling outside routine maintenance.
Existing-client support request
Provide enough evidence for the team to reproduce and prioritize the issue.
Include the affected URL or system, users, time first observed, screenshots, error message, recent changes, workaround and required business outcome.
Never send credentials in this form.
Passwords, API keys, recovery codes and private data are transferred only through an approved secure method after the request is assigned.
Before support begins
A technical and ownership audit may be required.
Websites or systems built by another supplier can contain outdated dependencies, unclear licenses, missing repositories or inaccessible accounts. Dalmut may recommend a paid stabilization phase before accepting ongoing responsibility.
For new clients
Request a managed-support assessment.
Share the asset inventory, hosting, current supplier arrangement, main risks, update frequency and desired coverage. We will recommend the appropriate onboarding and support model.
Request a support proposal